Refund policy
๐๏ธ Refund Policy (Effective July 2025)
We stand by our product โ and we also stand by clear, fair boundaries. Our refund policy exists to protect both our customers and our business from misuse. Here's what you need to know:
๐ Refund Eligibility Requirements- You must have a compatible eyelid profile.
- You must follow our instructions and maintenance tips correctly and consistently.
- Ongoing communication is required โ at least two check-ins with an Eyelid Advisor during your first 30 days of use.
- If there is still no visible progress after consistent, guided use, a refund request can be considered.
You must email our Customer Support Team to initiate a refund request:
๐ฉ yuna@optifold.ca
Refund requests made through other channels (DMs, WhatsApp, comments, zoom meetings etc.) will not be accepted or acknowledged.
๐ Return Shipping & Inspection Policy- Once your refund request is approved, you have 14 days to submit a valid tracking number.
- Returns must be shipped with a trackable service to the address provided during approval.
- Returned products must be in unopened, untampered, and original condition. Used or damaged items will not qualify.
- 30% restocking fee applies to all approved refunds.
- Shipping costs are the customer's responsibility and will not be reimbursed.
- Trying the product once or twice and giving up.
- Claiming no results without having followed the protocol or maintained advisor contact.
- Refusing to provide tracking information or returning opened/used items.
- Using "didn't work for me" as a reason without giving us any opportunity to help guide your usage.
Our intent isnโt to scare you off โ itโs to make sure we protect our time, energy, and limited inventory from bad actors. If you're serious about the process, weโll work with you every step of the way. But weโve built in guardrails to avoid being taken advantage of, and we stand by them firmly.