FREQUENTLY ASKED QUESTIONS
How long will it take me to get permanent double eyelids with Optifold?
It varies from person to person. Developing a new double eyelid takes longer than restoring a previously failed crease. A failed crease that happens due to puberty is different from a failed crease that happens from excessive eyelid rubbing.
For a general answer please visit here.
For a specific answer about your own personal case, contact with us by sending your eyelid profile video and some information on the history of your eyelids.
If I temporarily stop using Optifold, will my crease completely revert back?
When your crease is able to remain stable for 8 hours or more (with or without the assistance of residual glue), and then, for example, you have a rest period of about 30 days without using Optifold, when you restart using our tapes, the crease will be able to reach a state that lasts 8 hours much faster than when you had first started.
Can Optifold make my eyelid skin sag?
The removal process of generic double eyelid tapes/glue can cause the skin to sag. These generic products are designed to be small enough to be hidden within the folds of the skin. However, when removing them, they concentrate too much pulling force onto a thin sliver of skin located away from the eyelid margin. If pulling forces happens close to the eyelid margin, skin will just move in the same direction as the tape, because the eyelid margin is not tethered down, allowing for some freedom of movement. However, if the pulling force happens away from the eyelid margin, it stimulates neighboring skin tension lines and increases the appearance of multiple creases, which look like saggy skin.
The removal process of Optifold tapes do not cause the skin to sag. Optifold is designed for a custom fit, which means our tapes cover a larger platform of skin all the way to the eyelid margin. The eyelid margin is not tethered down and allows for some freedom of movement. During the Optifold removal process, the eyelid skin moves in the same direction as the tape, and reducing the overall pulling effect exerted to the skin to safe levels that do not stimulate neighboring skin tension lines.
How do I use Optifold?
Follow these instructions.
Can I remove the residual glue after removing Optifold in the morning?
If your double eyelids do not sustain a minimum of 8 hours, do not interfere with the crease’s development by rubbing and washing the eyelid skin. If the stickiness feels uncomfortable, apply skin lotion to the area to reduce the sensation of adhesion.
Is the residual glue causing my creases to form?
The residual glue may assist in the early stages of crease development. However, an incorrect and unnatural targeted crease location will not be able to fold even with the assistance of residual glue, (example: choosing the wrong tape size). The corollary is true: If a crease is developing with the aid of residual glue, it is not the glue that is the cause, but it is because the targeted area of skin is natural to folding and the residual glue provides a supporting role during the early stages of crease development.
Can Optifold cause skin problems?
If while using other double eyelid tape/glue products and you do not have an allergic reaction during the application and removal process, using Optifold will not cause any problems. However, if you already experience redness or swelling of the skin with other eyelid products, please consult with your doctor before using Optifold.
How do I know when to stop using Optifold?
Your first goal is to achieve all-day results. If your double eyelids are reliable 90% of the time, perform the 1-hour nap test and eyelid crease exercises upon awakening. If you pass the 1-hour nap test, try the 2-hour and then the 3-hour nap test and so forth. If you can easily pass, try going one night without using Optifold.
How do I decide which tape size is suitable for me?
What if the received tape size is not suitable for my eyes?
When you are suggested a tape size by our Eyelid Crease Advisors, the tape will cover a range of 3 other sizes. Start by trimming the f-tape along the next smallest size. To make sure the issue is indeed due to sizing and not from an improper tape application technique, please contact your Eyelid Crease Advisor.
Is there a way to make Optifold less sticky?
To make Optifold less sticky, do the following:
Place the tape on the back of your clean hand, remove it and apply to your eyelids. The more you apply and remove the tape, the less sticky it gets.
What material is Optifold made from?
More details here.
What are my shipping options?
We offer free Airmail Standard (Worldwide – no tracking) shipping on orders over $200.
Expedited Shipping Fees:
We also offer expedited shipping at the following rates:
Shipping Method | Estimated Delivery Time | Shipping Fee
Airmail Standard (USA)
Airmail Tracking (USA)
Express Tracking (USA)
Airmail Standard (Worldwide)
Airmail Tracking (Worldwide)
Express Tracking (Worldwide)
Korea Post (Tracking)
Canada Post (MB, ON, QC)
Canada Post (AB, BC)
What is the refund policy?
Refund Policy: 30-day money back guarantee on 4-week supply orders only. To qualify, be in correspondence with our Eyelid Crease Advisors during the first month of tape use, and if we still can't see any progress, you may apply for a complete refund. Conditions apply such as:
Must have a compatible eyelid profile.
Demonstrate the ability to learn the instructions, maintenance tips, and eyelid crease exercises mentioned here:
▪ Eyelid crease maintenance tips
▪ Eyelid crease exercises