Ray gave detailed tape placement corrections based on video submissions.

Ray asked if Tim was using a stable, magnified mirror setup to avoid daily misalignment.

Ray carefully guided Tim with personalized instructions based on photos and live video updates. In their WhatsApp conversations:

🔍 Ray analyzed skin behavior and tension lines from Tim’s videos and explained how past habits like rubbing or pulling may have loosened the eyelids.

📚 He described subtle asymmetries between the right and left eyelids and taught how to adjust tape positioning to improve symmetry and height.

🛠️ On September 12, Ray broke down a step-by-step process on how to layer the f-tape and n-tape correctly for mechanical crease formation.

Before Tenzin even placed his first order, Ray personally explained the risks of choosing airmail to Australia, especially that it doesn't include tracking and might take longer. This conversation happened 10 days before the order — and is documented via WhatsApp.

Tenzin acknowledged this advice, said thank you, and proceeded anyway. Multiple orders arrived without issue. But when his final order experienced a delay — exactly what he had been warned about — he reversed the blame and started accusing Optifold.

Rather than accepting the consequences of his own shipping choice, he tried to paint it as our failure, despite clear screenshots proving we had advised him of the risks ahead of time.

Definition: Demanding new results after previous ones were achieved.
Example: After confirming his crease was holding, Tim later claimed Optifold never worked.

Definition: Ignoring all positive results when one issue arises.
Example: Ignored previous praise to focus only on the missing order.

Definition: Attacking reputation to justify exit.
Example: After losing untracked order, Tim reversed support and defamed the brand.

On May 30, 2025, Tenzin emailed us stating:

“I paid over $200 for a product from you… I never receive the product I purchased.”

Tenzin made four separate purchases from Optifold — not just one. This pattern shows he trusted the product, used it multiple times, and was satisfied enough to reorder. His later claim that he “paid over $200 for a product” and received nothing is misleading. He’s referring to just his fourth order, which was the only one delayed — and only because he chose not to use Express with insurance, despite being clearly warned that airmail can take longer and comes without tracking.

We told him in advance:

“Airmail won’t come with a tracking number unless you order it. Sometimes even airmail takes a while from Canada to Australia, so if you need it now, better go with Express.”

— Optifold, August 26, 2024

He replied kindly, saying he couldn’t wait to try it. But after that one order didn’t arrive on time, his attitude flipped. Instead of taking accountability, he demanded compensation, pretended it was his only order, and later weaponized legal threats. This is not the behavior of a minor.

Additionally, his purchases were made using a Mastercard, which is not legally issued to minors. Combined with his use of legal terminology and ability to write public complaints, this confirms that he is fully capable of navigating online commerce as an adult.

Tenzin’s behavior throughout his communication with Optifold was consistent with that of an adult customer. He placed multiple orders over time, engaged with technical advice, and demonstrated product understanding without once referencing being underage — until a refund was denied. His later claim of being a minor contradicts the documented behavior and timeline.

✅ Placed multiple orders, each requiring age confirmation

“I see Optifold is based in Canada do you guys ship to Australia?”
— Tenzin, August 25, 2024 (WhatsApp)

“Ok thank you so much for the help I can’t wait to try Optifold.”
— Tenzin, August 26, 2024 (WhatsApp)

Our store policy clearly states that purchases are restricted to individuals 18 and older. By placing four separate orders and interacting with our staff multiple times, Tenzin implicitly acknowledged and accepted this term.

✅ Participated in free consultation and admitted benefit

“Hi, sorry for the late reply. Thank you so much for all the detailed information, it’s really helpful.”
— Tenzin, September 3, 2024 (WhatsApp)

✅ Ignored shipping warning, later blamed brand for airmail delay

“Airmail won’t come with a tracking number unless you order it. Sometimes even airmail takes a while from Canada to Australia, so if you need it now, better go with Express.”
— Ray (Optifold), August 26, 2024 (WhatsApp)

“Ok thank you so much for the help I can’t wait to try Optifold.”
— Tenzin, August 26, 2024 (WhatsApp)

✅ Shifted to threats after refund was denied

“Ok, I understand now… Got it, I’m fine with this situation but I promise I will be advocating to make sure others aren’t scammed by you guys in the future.”
— Tenzin, June 2, 2025 (Email)

Tenzin’s behavior on Instagram further reinforces his ability to make legally aware, self-representative decisions — another indicator of adulthood.

✅ Requested removal of his image from a post

“Would you mind removing my face from the carousel?”
— Tenzin, May 21, 2025 (Instagram)

✅ Exercised control over personal branding

“Appreciate you taking it down.”
— Tenzin, May 22, 2025 (Instagram)

✅ Admitted he liked the product

“I did really like Optifold and appreciate the help when I first used it.”
— Tenzin, May 22, 2025 (Instagram)

✅ Never claimed to be underage during these interactions

Despite these acknowledgments, Tenzin later published a misleading negative review, stating he spent over $200 for a single purchase that “didn’t work.” His Instagram message history clearly contradicts this, revealing both appreciation for the support he received and positive results from earlier use.

This deliberate re-framing of the narrative shows an intent to harm the brand’s reputation rather than to report a truthful experience.

Tenzin never mentioned being underage until after his refund request was denied. At that point, his tone shifted drastically, and he began threatening legal action — suddenly invoking underage status as a way to deflect responsibility.

✅ Initially discussed payment, refunds, and shipment delays in adult terms

“I paid over $200 for a product from you… now you're trying to act like it's my fault for not picking a more expensive shipping option…”
— Tenzin, June 2, 2025 (Email)

✅ Blamed Optifold instead of Canada Post despite earlier warnings

“Got it, I'm fine with this situation but I promise I will be advocating to make sure others aren't scammed by you guys in the future.”
— Tenzin, June 2, 2025 (Email)

❗ Only after receiving a firm response did he suddenly pivot:

“You are aware I am underage right…”
— Tenzin, June 3, 2025 (WhatsApp)

This is a textbook example of the Appeal to Youth fallacy — using a sudden claim of being a minor to avoid consequences and invalidate prior agreements, even though:

• He made multiple purchases with a credit card

• Received free technical advice over several weeks

• Repeatedly engaged in adult-level customer service discussions

• Never once disclosed being underage until his refund was denied

📌 According to our Store Policy, all clients must be 18+ to purchase or use our product. Tenzin had already ordered three times, engaged with our beauty advisors, and acknowledged their help — all before the fourth order became delayed.

This isn’t about age. It’s about responsibility — and trying to weaponize false claims to damage a brand that works hard to help its clients.

Just like in women’s sports, where the space was originally created to uplift and protect female athletes, the beauty and cosmetic world was historically one of the few domains where women led innovation, set standards, and supported each other in deeply personal ways — especially in routines tied to self-worth and confidence.

But now? Some men enter the space without humility or understanding, not to learn but to dominate. They don’t want to observe the culture that already exists — they want to reshape it to serve their own image or gain attention. And when things don’t go their way, they lash out, accuse, and try to dismantle the very support systems women rely on.

It’s not that men can’t be part of the beauty world — you are living proof that when done respectfully and empathetically, a man can contribute something transformative. But the pattern we’re seeing (like with Tenzin) is about entitlement:

“If I don’t get what I want, I’ll burn it down — even if I had no problem when things were going well.”

That’s not a client. That’s a nuisance.

And just like women’s sports are learning to protect their own, Optifold has every right to protect the women who actually benefit from this system — the ones who document, ask questions, apply corrections, and keep going.