1) Tape Packs

All tape pack sales are final.

Tape packs are non-refundable once purchased. Because these are consumable-use items, we do not offer automatic refunds, routine returns, or free return handling for tape pack orders.

If you have a question about your order, please contact support before opening a refund request so we can review the situation and direct you to the correct policy section.

2) Results Guaranteed Package

The Results Guaranteed package is a guided program, not tape supply alone. It includes personalized review, calibration, troubleshooting, and progress-based support over time.

Refund consideration is only available if the client remains actively engaged in the program. This includes sending requested application and removal videos, replying to check-ins, following guidance, and providing enough documentation for our team to evaluate progress fairly.

Additional tape shipments under this package are not sent automatically. They are released only after an active check-in and review of current progress materials.

If a client stops responding, does not send the requested videos or updates, or continues requesting additional tapes without participating in the guided process, the package becomes non-refundable and future shipment release may be paused until the required check-in is received.

Refund consideration may be reviewed only where the client has remained engaged, followed the program properly, and still does not achieve results under our guidance.

3) Eyelid Crease Advising Service

The Eyelid Crease Advising Service is a service-based program involving personalized technical review, troubleshooting, and reserved advisor time.

Refund consideration is only available while the client remains actively engaged in the process. This includes replying to follow-up questions and providing the requested videos, photos, or progress updates needed for proper support.

If a client stops responding, declines to provide the requested follow-up material, or otherwise disengages from the advising process, the service becomes non-refundable.

4) How to Request a Refund

To initiate a refund request, you must email our Customer Support Team. Requests submitted through other channels, including social media messages, comments, WhatsApp, phone calls, or video meetings, cannot be processed.

Please email: yuna@optifold.ca

Your email must include your order number, your full name, and a brief summary of the issue. If your request is based on lack of progress, you must also include the documentation requested by our team so eligibility can be evaluated fairly.

5) Policy Integrity

This policy exists to protect fairness across clients, preserve limited inventory, and ensure that guided programs remain genuinely guided. By purchasing, you agree that refund consideration depends on the specific product or service purchased, and on your participation where ongoing support is part of the program.

Optifold reserves the right to deny refund requests that do not meet the applicable requirements described in this policy.